We need to investigate as to what is causing the registry to reset automatically or why the emojis are not working for users on windows 10 computer. Re-install office package with latest office build available and certified by corporate but the issue with emoji persists Build of windows 10 vary ,office 365 package version is 1806/7. There are around 10 computers with windows 10 affected. But windows 10 computer resets this registry value to 0 automatically (mostly after 24hrs ). Issue with the work around :Widows 7 machine works with the fix. Path: Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Lync\ Set DisableRicherEditCanSetReadOnly to 1 in regedit Synopsis : When users IM end users send emojis, they do not see the emoji or receive it from end users. Affects users PC either have windows 7 or windows 10 issue. I work in a corporate and we have users /clients facing issues with Skype for business application emoticons.
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